Our letter, published

Published in the Thursday 30th November edition of the Herald Sun pg. 23

Ashes trip ruined
JETSTAR'S campaign promoting the Ashes Test cricket is a bum steer. After booking flights to Adelaide to spend three days at the Test, the airline made some not-so-meagre flight changes that effectively culled our three-day holiday weekend by more than eight hours. This means that we will now miss all of Sunday's play, which we had already paid for. Also, our departing flight from Melbourne was changed from the afternoon to 10pm, ruining plans to catch up with friends that night. To make things worse, our letter of complaint was ignored and a call to have it acknowledged was abruptly ended. Since no compensation has been offered on the ticket price, which he had paid for months in advance, we can only assume the airline's policy is for customers to wear the cost of their flight changes. Such contempt for customers is just not cricket.

Caleb Strong, Oakleigh.